Refund policy

1. Return Window

You may return eligible items within 7 calendar days from the date of delivery—not the purchase date.

2. Eligibility Criteria

  • Condition: Items must be unused, undamaged, and in their original protective packaging with all tags attached.
  • Product Exceptions: Some items (e.g., personalized products, perishables, hygiene-sensitive goods) may be non-returnable. Check the product description or contact customer support for details.

3. Return Instructions

a. Initiate Return within 7 days via email or our online returns portal—include your order number, items, and reason.
b. Upon approval, you’ll receive a Return Authorization (RMA) and shipping instructions.
c. Pack Securely with original packaging or equivalent protection; clearly mark the RMA on the box.

4. Shipping Costs

  • Customer-Paid: You are responsible for the return shipping unless the return is due to our error or a defective item.
  • We recommend using a trackable shipping method and retaining proof of postage for your records.

5. Refund Process

  • Once your return is received and inspected, we will process the refund to your original payment method.
  • Refunds typically take 7 business days to process, though your bank or card issuer may take an additional 3–5 business days to post the funds.
  • The refund will cover the item cost only; shipping and handling charges are non-refundable.

6. Exchanges

For size or color exchanges, please initiate a return and place a new order for the replacement item. We’ll process the exchange as quickly as possible upon receipt of the returned goods.

7. Late or Ineligible Returns

  • Returns received after 7 days or that do not comply with condition requirements may be rejected or subject to restocking fees.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact customer support immediately. We’ll arrange for a replacement or refund at no cost to you.